Office automation (OA) refers to the collective hardware, software and processes that enable automation of the information processing and communication tasks in an organization. It involves using computers and software to digitize, store, process and communicate most routine tasks and processes in a standard office.
Typically, office automation calls for having all hardware, software and network resources to automate basic to advanced-level tasks in an office environment. A comprehensive office automation solution typically includes:
- Computers for all employees and/or data processing personnel
- Software that enables word processing, creating spreadsheets, managing accounts and more
- Internet connectivity and email programs to send and receive email messages
- Fax and printing services
- Instant communication such as VoIP and more